Welcome |
Help for Buyers |
Help for Sellers |
Buyer's FAQ |
Seller's FAQ |
Terms of use |
Contact |
Company
|
Welcome |
Help for Buyers |
Help for Sellers |
Buyer's FAQ |
Seller's FAQ |
Terms of use |
Contact |
Company
|
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| 1 - CREATING AN ACCOUNT | ||
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| 1.1 - Why signing up on the site ? | ||
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Signing up on SoComics.com allows you: : - to buy items, - to sell items, - to create your wants list. In order to sign up, you just need to click on the sign up link on top of the pages and to fill the form. Thus, you will be able to logon with your username and password to be recognized when you need to use the website. Your registration is made in agreement with our terms of use and our privacy policy. |
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| 1.2 - Is my Personal data Protected? | ||
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The data you enter upon registration on the site are protected and stored securely. These data are required for the process of your order and more generally for a good relationship between you and us. You can modify these data at any time, from your account or by contacting us. |
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| 1.3 - Can I close my account? | ||
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Yes. You can ask to close your account at this address. Your account will be deactivated. You will no longer be contacted by SoComics.com. |
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| 2 - SEARCH FOR ITEMS | ||
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| 2.1 - Is this item available ? | ||
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If the item is offered on the site by a seller, it is usualy in stock. SoComics.com is a market place. i.e. We bring together dealers and buyers. We secure payment and delivery of the transaction for your convenience. At no time we are the record dealer. As middle man, we don't hold the items. Therefore we will not be able to give information like availabilty about items. If you need further information you can contact the seller using the link "ask him a question" on the item's description page. Sellers are regularly solicited by SoComics.com to update their inventories. |
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| 2.2 - What do symbols like M, EX, VG+ … mean ? | ||
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It's the universal code to describe precisely the condition of a record. This classification is based on international standards Goldmine and Record Collector Grading Systems. Click here to get an explanation of each code. |
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| 2.3 - What is the tracklisting of this record ? | ||
| To learn more about an item and specificaly about the tracklisting, you can contact the seller using the link "ask him a question" on the item description page. | ||
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| 2.4 - Who sets the prices ? | ||
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Prices are set by sellers according to the market. Those prices never include the shipping costs which are added when processing your order. |
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| 3 - I WISH TO MAKE A PURCHASE | ||
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| 3.1 - I can not add items to my shopping cart ? | ||
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In order to add items to your shopping cart, make sure that your internet browser (Internet Explorer, Mozilla firefox, Safari, Chrome ...) accepts cookies. If you still have troubles Contact our customer service. |
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| 3.2 - What do symbols like M, EX, VG+ … mean ? | ||
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It's the SoComics.com code to describe precisely the condition of a BD, comics, manga. Click here to get an explanation of each code. |
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| 3.2 - What are the shipping costs to be delivered in my country ? | ||
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For the amount of shipping of your purchases, you must: 1 - Put the items you want in your shopping cart. 2 - Select the shipping method. Shipping costs are calculated automatically in your shopping cart. Shipping costs are set by the seller or by SoComics.com according to postal rates in the country of origin of the seller. These costs therefore vary depending on the geographical location of the seller and the buyer. They are based on: - the weight of the package (items + packaging) - the method of shipping (economy, priority, registered, express). Some sellers charge an extra fee for the price of the package. |
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| 3.3 - Who are the authors of this item ? | ||
| To learn more about an item, you need to contact the seller using the link "ask him a question" on the item description page. | ||
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| 3.3 - Can I receive an order in my country ? | ||
| Your country should be in the list of countries on sign up form. If it is not listed, feel free to Contact our customer service. | ||
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| 3.4 - Who sets the prices ? | ||
| Prices are set by sellers according to the market. You can find them in bookstores, specialized magazines and on the web. Those prices never include the shipping costs which are added when processing your order. | ||
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| 3.4 - Is it possible to be delivered to a specific address ? | ||
| Definitely. Just before you submit your order, you can register particulars delivery and billing addresses. | ||
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| 3.5 - Which payment method can I use ? | ||
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You have 6 payments methods at your convenience : - Credit card Visa, MasterCard and American Express, - Paypal, - Bank transfer, - International Postal Money Order (IPMO), - payment with your SoComics.com account balance, - coupons. If you any need further information, you can check on this page : Payment Methods |
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| 3.6 - Is the credit card payment secured ? | ||
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Credit card payment security relies on the SSL technology. - If one of the item of your order is not available, it is removed from your order and the total is automatically recalculated. Your credit card is only debited for the item where availability was confirmed. - We do not keep any credit card information of our customers on our servers. - When you submit your credit card number and its validity date, information transit through the network protected by SSL. |
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| 3.7 - What are the shipping costs to be delivered in my country ? | ||
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To get the shipping costs you need to fill in your shopping cart with the wanted items then you will see the shipping costs on the order form. [!] IMPORTANT: You will get the exact shipping costs before paying as they are automatically calculated on the shopping cart page. Thus, there's no surprise for you. Shipping costs are fixed by SoComics.com for french sellers and by the seller himself for international sellers based on the parcel weight (items + packaging) as well as postal rates. A fixed price is sometimes added for the packaging. Shipping rates change with the seller's and buyer's location and the selected shipping method (economy, priority, registered). |
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| 3.7 - How long does it take to deliver my order ? | ||
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It depends on the shipping method you have selected and the average time to confirm and to ship of the seller. To have an idea about this average time to confirm availability and time to ship you can check this out on each description page of the seller's items or on the seller listing page. To learn more about shipping methods you can also take look at the buyer's guide. |
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| 3.8 - I can not login to my account ? | ||
| Make sure that your browser accepts cookies. | ||
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| 3.9 - I cannot use my coupon ? | ||
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To use a coupon, you have to copy the emailed code and paste it in the "coupon" field on order form (section 3). If you have lost the email with the code, you can resend it to your mailbox by clicking on the envelope in My account > My Buyings > My coupons section into your account. If you do not manage to solve your problem, Contact our customer service. |
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| 3.10 - I have a technical problem ? | ||
| Contact our customer service. | ||
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| 4 - I have a question about a pending order ? | ||
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| 4.1 - I wish to modify shipping and/or billing address ? | ||
| Contact our customer service | ||
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| 4.2 - Can I add or remove any item on my pending order ? | ||
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You can remove an item as long as your order has not been shipped. To do it please Contact our customer service. If you wish to add items to a pending order (not yet shipped), you have to place a new order and to ask the seller to ship everything together and to adjust shipping costs of the second order. |
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| 4.3 - May I cancel my order ? | ||
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You can cancel an order: - If it has not yet been shipped by the seller Contact our customer service. - If it has already been shipped by the seller, you should expect to receive parcel before you claim for a refund. For your claim to be accepted, you will need the agreement of the seller. If the seller accepts, you must return the parcel to the seller at your expense. Contact our customer service if your are in this case. |
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| 4.4 - What is the address where I have to send my payment? | ||
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You have to send your payment to : CD and LP - Music Web Service S.A.R.L. 20 Allée Henry Purcell 42000 Saint Etienne FRANCE Remember you to attach the transaction number. |
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| 4.5 - Can I change the payment method for my pending order ? | ||
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Yes, you can change the payment method in two cases : - if your payment was not already cached in by SoComics.comt. You just need to log in to your account My account > My Buyings > Orders tracking. - if you have already notified a payment sending date, Contact our customer service. |
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| 4.6 - I still haven't received availability confirmation, what can I do ? | ||
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For some reasons the seller can take more time to confirm availability, Contact seller to get some information. If you don't get any reply within a short time, Contact our customer service. |
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| 4.7 - Did you get my payment ? | ||
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If your order does not have the status "Ready for shipment" or "Shipped" in the orders tracking menu, it is probably because we have not received your payment yet. If you think it is late or even lost, Contact our customer service. |
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| 4.8 - My order was automatically cancelled for non payment ? | ||
| Contact our customer service in order to reset your order. | ||
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| 4.9 - My order still has 'Ready for shipment' status for a while ? | ||
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In the first place, you can Contact seller to get an explanation. If you don't get any reply, feel free to Contact our customer service. |
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| 4.10 - I still haven't received my order | ||
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You need to check first that the item was shipped by the seller in your account My account > My Buyings > Orders Tracking. Then you can Contact seller in order to ask him for tracking information. If you do not get a satisfactory answer from the seller and your order has still not arrived, please Contact our customer service within the time limit: For a domestic sending : - Economic shipping method, between the 3rd and 4th week after the shipping date. - Priority, registered or express shipping methods, between the 2nd and 3rd week after the shipping date. For an international sending : - Economic shipping method, between the 5th and 6th week after the shipping date. - Priority, registered or express shipping methods, between the 3rd and the 4th week. after the shipping date. |
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| 4.11 - I confirmed receipt of my order by mistake ? | ||
| Contact our customer service | ||
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| 5 - I RECEIVED MY ORDER BUT THERE IS A PROBLEM | ||
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| 5.1 - How to confirm receipt of my order? | ||
| You have to go in your account My account > My buyings > Orders Tracking and then click on the number of the corresponding order. Thus, you can leave a satisfaction mark and a feedback to the seller which leads to the confirmation of receipt. | ||
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| 5.2 - The item I've just received is different than the one I've ordered ? | ||
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Most of problems can be solved directly with the seller. In the first place, Contact seller to find an arrangement. However , if no arrangement can't be found or seller does not reply to your message, Contact our customer service in order we register your complaint and forward it to the seller. |
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| 5.3 - An item is missing in my order ? | ||
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You should first make sure that the item was available in your account My account > My buyings > Orders Tracking. If so, In the first place, Contact seller to find an arrangement. However, if no arrangement can't be found or seller does not reply to your message, Contact our customer service in order we register your complaint and forward it to the seller. |
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| 5.4 - The ordered item was delivered broken or damaged? | ||
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The item may have been broken or damaged during the delivery process. In the first place, in this case, Contact seller to find an arrangement. However , if no arrangement can't be found or seller does not reply to your message, if you think the packaging was not strong enough, Contact our customer service in order we register your complaint and forward it to the seller. |
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| 5.5 - The grading of the item is worse than advertised ? | ||
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In the first place, Contact seller to find an arrangement. However, if no arrangement can't be found or seller does not reply to your message, Contact our customer service in order we register your complaint and forward it to the seller. |
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| 5.6 - The seller didn't respect the shipping method ? | ||
| Contact our customer service in order we refund you the difference between what you have paid and what the seller's part. | ||
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| 5.7 - I forgot to pickup the parcel at the post office ? | ||
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In the first place, Contact seller to find an arrangement. However, if no arrangement can be found or seller does not reply to your message, Contact our customer service, in order for SoComics.com to forward this information to the seller. As soon as he receives the parcel back we will be able to refund you or the seller will be able to ship it again after you renew payment of the shipping costs. |
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| 5.8 - I wish to retract | ||
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You have a right of withdrawal if the item(s) was(were) ordered from a professional seller specified as such on the website and, within the seven days following the item(s)’ receipt. Withdrawal may not apply to reproductible products (cd, vinyls, dvd, vhs...), unless they are still sealed. If those conditions apply to the item(s) you wish to return, Contact our customer service in order to record your request and transfer it to the seller. As soon as the parcel is received in perfect condition we will be able to refund the price of the item plus shipping costs. Shipping costs for the return are at your own charge. |
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