Welcome |
Help for Buyers |
Help for Sellers |
Buyer's FAQ |
Seller's FAQ |
Terms of use |
Contact |
Company
|
Welcome |
Help for Buyers |
Help for Sellers |
Buyer's FAQ |
Seller's FAQ |
Terms of use |
Contact |
Company
|
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| 3 steps to start to sell items on SoComics.com | ||
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To start selling on SoComics.com, three steps are necessary: 1. Create a user account then a seller's account. 2. Define your mode of operation for shipping fees. 3. List your items. |
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| 1 - How to list items | ||
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First of all, you need to sign up on SoComics.com. Next, you need to register as a seller defining your profil and set up your parameters. Go to My account account. For your catalogue’s upload you have 2 options depending on the elements in your possession: A: You have a file containing your available items. In that case use: Upload a csv/txt file B: You do not have any file. You can create the list of your items for sale by clicking on sell from the top menu or by going onto My account > My store > Add an item. Tip : When you list items, give as much information as you can about the items (serie, title, authors, publisher, description, picture) to increase your sales. |
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| 2 - Define your mode of operation for shipping fees | ||
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You can choose between one of the two modes of operation. You access these choices by going to your account My account > My Store > My shipping fees. MODE 1 - Automatic This mode is most often used by our sellers. When you open your seller account, SoComics.com automatically sets shipping methods and shipping fees depending on your country of origin. MODE 2 - Manual You can set yourself the shipping methods and shipping fees. STEP 1 - Specify: - the currency used when entering your shipping fees (yen, dollars, euros, pounds) - fees groupings by geographical areas - your shipping methods based on SoComics.com standards. Examples: Economic = surface mail, Priority = airmail, Registered = registered airmail, Express = UPS - your free shipping preferences for large orders. Then confirm by clicking Apply Changes at the bottom of the page. STEP 2 - Verify, validate and modify your own shipping grid for each shipping method that you defined. STEP 3 - Set the cost of packing (optional). Click on the link on the top menu of this page. Tip: You can use the simulator (top menu on this page) to check your shipping rate by medias and quantity of items. |
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| 3 - List your items for sale | ||
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| 3.1 - Add items one by one | ||
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In your account My account > My Store > Add an item. List your items via our sell form. Save time ! List your items using our function "sell your own" and complete our sell form pre-filled with basic information (artist, title, genre, media, etc...) : - on every item page, under the description of the item, click on the button "sell a similar item". - on every research page, under the shopping cart button, click on the button "sell". You can update information from our pre-filled form. |
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| 3.2 - Upload a csv/txt file | ||
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You can add multiple items at once in your store if you already have a computerized list of your catalog on a document such as Excel, txt or csv. Use the Upload a csv/txt file function in your account My account > My Store > Upload a csv/txt file. Then let yourself be guided by the instructions. |
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| 3.3 - How to submit items (pictures, grading, description ...) | ||
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When you list items, give as much information as you can about the items (artist, title, year, media description, picture) to increase your sales. If your items are well described it will also help you avoid claims of buyers. You can also add comments on your items. |
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| 3.4 - Define the selling price | ||
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Each seller is free to determine his selling prices for his items. However, it is strongly advised to base your prices on market prices and to bring them into line with those of other sellers to stay competitive. Tool: click on "help me to choose the best price" on the sell form. SoComics.com provides you with an average sales price calculated on sales history of the same item. Tip: You can practice discounts on items of your choice from the menu in your account My account > My store > Update inventory. If you want to make a campaign discount on your entire catalog, Contact our customer service. |
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| 4 - Customize your store | ||
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| 4.1 - Define your selling preferences | ||
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Each seller can define and update at any time its seller's account information in My account > My Store > My selling preferences. Three forms are available: 1 - Seller's Information You can set your seller's account type (business or individual), and register your details as a seller like address, store name. 2 - Payment of my sales You can set the threshold for payment of your sales (amount on which you want to receive the balance of your account). This menu also allows you to specify the details of your bank account for you to be paid by bank transfer. Sellers outside SEPA zone can define their paypal email account in order to be paid on their Paypal account. 3 - Currency of my items You can set the currency of the items you're selling. |
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| 4.2 - Customization of your store | ||
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SoComics.com provides each seller presentation tools in the menu My account > My Store > Customize My store. Using these tools can give your store a good image, to reassure buyers and increase your chances of selling. You can add: - A welcome message where your introduce your store, your catalogue, your specialty, your promotions. - Your logo. In menu My account > My Store > Manage my featured items, you can select picitures of the items you want to highlight. |
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| 5 - Sales Management | ||
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| 5.1 - Questions from buyers | ||
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SoComics.com enables this service for the buyers and sellers in order to ease purchasing of an item. We strongly recommend that you reply to buyers' inquiries in order to boost you sales. When a buyer asks a question, the seller is informed by e-mail and is able to check all the questions in My account > My Mailbox > Questions about my items. The buyer is warned by e-mail when the answer is posted. Legal use: - The purpose of the question board is to bring details on the item itself. By using this service the seller commits himself: - not to be aggressive or insulting - not to communicate his personal address - not to give wrong information - not to make the promotion of other Internet sites - not to haggle over the price or the conditions [!] IMPORTANT: The more accurate you answers are the more likely you are to sell your items. |
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| 5.2 - Confirm ordered items availability | ||
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Once the buyer had placed an order on your items, you receive an e-mail from SoComics.com. You need to confirm availabilty of the order as soon as possible. How : 1. Click on the link in the new order email your have received. 2. Enter your username and password to login. You are logged in your account in the menu My account > My Sales > Orders to confirm. 3. Click one the order number in question. You access the summary of the order. 4. Confirm the availability of each item. 5. Submit. We strongly recommend to confirm your order the same day or maximum 3 days after the buyer has processed it. Thus, you'll get good satisafaction marks and good statistics which improve your sales. You have, however, within 20 days to confirm the availability of the items. [!] IMPORTANT : - Do not send the order prior to receiving authorization from SoComics.com to ship. SoComics.com must indeed first confirm cashing of the payment of the buyer. Deadlines are different depending on the mode of payment used (CB, Paypal, bank transfer, IPMO). SoComics.com always does his best to accelerate cashing of buyers' payments. - If you the seller not gives availability of items within 7 days from the date of the order, your catalog is deactivated. - Without any response from the seller after 20 days, the sale is automatically cancelled. and the seller's catalogue automatically deactivated. |
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| 5.3 - Ship items and confirm shipping | ||
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When SoComics.com collected the payment from the buyer, the procedure is as follows: 1. You receive an email authorization to ship the order. 2. You must then log into your account My account > My Sales > Orders ready to be shipped. On this page you can check the delivery address and the shipping method selected by the buyer in order to prepare the package. 3. Once you have mailed your parcel, on the same page, you must confirm the shipping date of the order. Indicate the date of dispatch at the bottom of the form. Buyer will receive email confirmation of your shipment. [!] IMPORTANT: - The seller is responsible for its shipments. It must respect the shipping method requested by the buyer. - When you opened your seller's account on SoComics.com, you have defined your shipping methods. The shipping methods you've defined are those provided automatically to the buyer. - Remember to confirm the shipment. |
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| 5.4 - Packing your items | ||
| You are in charge to ship properly the parcel to the buyer. Thus, you have to be very careful and to make a strong packaging in order to protect items under the best conditions during the shipping. Therefore, we recommend you use bubble paper, cardboard or solid envelopes. | ||
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| 5.5 - Receipt of an order by a buyer | ||
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The confirmation of receipt by the buyer is important. It enables the order to be taken into account in your balance. Two possibilities for the receipt to be confirmed: 1. Manual confirmation by the buyer. Upon receiving of the order, the buyer confirms the receipt and assign a satisfaction mark to the seller. The seller receives an automatic e-mail as proof of receipt. 2. Automatic confirmation of receipt of an order. A buyer may forget to manually confirm the receipt of an order. In all cases, without any claim from the buyer, the SoComics.com system automatically assigns a date of receipt. The automatic date of receipt depends on the shipping methods and the origin of the buyer and the seller. For a domestic shipping: - Economic: 4 weeks after the shipping date. - Priority, Registered or Express: 3 weeks after the shipping date. For international shipping: - Economic: 6 weeks after the shipping date. - Priority, Registered or Express: 4 weeks after the shipping date. [!] IMPORTANT: If the buyer does not confirm the receipt of an order, we send a reminder every two days during the week preceding the date of receipt for automatic incentive to manually confirm. |
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| 5.6 - Satisfaction mark | ||
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Grading the transaction with a satisfaction mark is done by the buyers once they have received their order. It is used to determine the quality of transaction and the seller to be informed that the order has been received. Buyers can choose from 5 marks: 5 / 5 Very satisfied 4 / 5 Satisfied 3 / 5 Somewhat satisfied 2 / 5 Disappointed 1 / 5 Very disappointed The main elements to take into account by the buyers are : - the description of the item that stick to the reality, - the swiftness of the seller to confirm and then to ship, - the quality of the packaging, - the respect of the general rules of SoComics.com. A Good marks average for the seller is an opportunity to increase the sales. |
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| 5.7 - Complaints | ||
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As a seller you are in charge of your catalogue and the delivery of your sales. Therefore you are committed to provide exact information about the items and their grading. You have to take care of the delivery process respecting the shipping method requested by the buyer, making a strong package and shipping the parcel as soon as you receive our authorization. The complaint is the mean used by the buyer to deal about a transaction problem. The complaint must be registered on SoComics.com via the contact form. Thus, we are able to forward the complaint to the seller with our recommandations in order to solve it. If no compromise can be found between the two parts, SoComics.com gives an arbitration. If you wish to refund a customer, you can process your request on the order detail page in your account My CDandLP . The complaints we accept concerning an order are : - Never received. - Not conform : an item is missing or it's not the right one. - Damaged : item is damaged or broken. - Unreadable item : the item does not function on your material or you can not listen to it correctly. - Incomplete item. [!] IMPORTANT: - We would like to call your attention to the point that we are not responsible for the delivery. In the event of lost of a parcel, we suggest you to contact directly your post office or delivery company (UPS,DHL, FEDEX ...). - In the event of request for return of the item by the seller because of a breakage or non conformity, the shipping costs of return are charged to the seller. |
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| 6 - Managing your catalogue | ||
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| 6.1 - Update inventory | ||
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You can update your catalogue in My account > My store > Update Inventory. It is very important that you update your stocks regularly thus a buyer wouldn't order an item that would be no longer available. To help you, we automatically deactivate an item which has been ordered from you. If the buyer cancels his order, you have the possibility to reactivate it. [!] IMPORTANT: Buyers are informed about your fill rate and attach importance to it before ordering. You must try to improve this statistic as mush as you can. |
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| 6.2 - Activate/deactivate your catalog | ||
| When you move on holidays or for some other reasons, if your are not able to make any shipment, you can deactivate your catalogue from your account My account > My store > Deactivate my catalogue. You can also schedule the date where it will be automatically reactivated. | ||
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| 7 - Payment of your sales | ||
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| 7.1 - Sales commission | ||
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After confirmation of receipt of the buyer (manual or automatic) and without complaint from the buyer, SoComics.com credit the account balance of the seller of the order total (item price + shipping) - SoComics.com commission. The sales commission is calculated as follows: - 0.8% excl. VAT (1% incl. VAT) of the total of the order on the section beyond 500 euros - 4.2% excl. VAT (5% incl. VAT) of the total of the order on the section between 300.01 and 500 euros included - 8.4% excl. VAT (10% incl. VAT) of the total of the order on the section between 150.01 and 300 euros included - 12.5% excl. VAT (15% incl. VAT) of the total of the order on the section between 0 and 150 euros included. Example (covering all sections): For a total of 558 euros, including for example 10 records for a total of 540 euros and 18 euros for shipping, the method of calculation is as follows: Calculation of commission excl. VAT: (58 X 0.8%) + (200 X 4.2%) + (150 X 8.4%) + (150 x 12.5%) = 40.20 euros Calculation of commission incl. VAT: (58 x 1%) + (200 x 5%) + (150 x 10%) + (150 x 15%) = 48.08 euros Amount paid to the seller: 558-48.08 = 509.92 euros We remind you that on SoComics.com, there is no fixed fee. |
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| 7.2 - Threshold, dates and frequency of payment | ||
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SoComics.com forwards you the payment of your sales once or twice a month if the balance is equal or bigger than the payment threshold. Payment dates based on working days are: - Between the 1st and the 5th of the month. - Between the 15th and the 20th of the month. The balance is equal to: Total of received orders before the payment terms - Sales commission of SoComics.com You can define payment threshold, payment frequency and payment method in My account > My store > My selling preferences. [!] IMPORTANT : We forward payment only for the sales where receipt was confirmed by the buyer. |
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| 8 - Sellers's statistics | ||
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Statistics gives an overview of seller's performance. They include : - the number of shipped items, - the average time to confirm availability, - the average time to ship, - the average satisfaction mark, - the average fill rate (% of available items), - the performance indicator. |
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| 8.1 - Number of sold items | ||
| It is total number of sold items starting from the beginning of sales. | ||
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| 8.2 - Average time to confirm availability | ||
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Time to confirm availability is time spent between order push and seller availability confirmation. This indicator is calculated on the last 3 month of activities. |
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| 8.3 - Average time to ship | ||
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Average time to ship is the time spent between shipment authorisation after cashing of the payment and real seller's dispatch. This indicator is based on the last 3 months of activity. |
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| 8.4 - Satisfaction mark | ||
| This mark is an average calculation of the given marks during the last 3 months of activity. | ||
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| 8.5 - Fill rate | ||
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Fill rate is the percentage of items ordered that are confirmed as available. This rate is calculated on orders from the last 3 months of activity. |
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| 8.6 - Performance indicator | ||
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The performance indicator is the synthesis of all the statistics of a seller. Therefore this performance indicator calculation is based on : - the average time to confirm availability - the average time to ship - the average satisfaction mark - the average fill rate (% of available items) This indicator is based on the last 3 months of activity. 5/5 ***** 4/5 **** 3/5 *** 2/5 ** 1/5 * New seller |
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